Community guidelines

NestPlate connects real people preparing food at home with neighbours who trust them. These guidelines keep the marketplace respectful, lawful, and safe.

Honesty & safety

• Provide truthful menu descriptions, ingredients, allergens, spice levels, and portion sizes supported by council registration or licences you claim.
• Maintain home-kitchen cleanliness standards expected by regulators in your locality.
• Do not coerce positive reviews or threaten buyers who leave truthful feedback.

Respect & conduct

• No harassment, hate speech, slurs, doxxing, sexual harassment, unsolicited marketing, phishing, impersonation of staff or government agencies.
• Use in-app messaging for order-related coordination — not unsolicited bulk promotions.
• Keep disputes factual; escalate to support before engaging in retaliation.

UGC-style content

Photos or notes you attach to dishes, storefronts, or profiles must conform to licensing rights you personally hold.

Moderation outcomes

We may remove content, mute chat, withhold payouts temporarily, suspend Sellers, deactivate accounts, escalate to Stripe or regulators, cooperate with subpoenas — following applicable law.

Report abuse

Reach support@nestplate.co with screenshots, offending message IDs where available, and affected order numbers.

More detail

See also the Terms of Service and Privacy Policy. Legal enquiries: legal@nestplate.co.