Privacy Policy
Overview
NestPlate (“we”, “us”) operates a mobile marketplace that connects home kitchens with diners. This Privacy Policy summarises how we handle personal information when you use our services.
Information we collect
- Account data — name, email address, and authentication identifiers provided when you sign up (including social sign-in where enabled).
- Profile & kitchen data — contact details, menu content, food-safety or council registration details you choose to upload, and delivery or pickup preferences.
- Order & payment data — order history, cart details, and payment metadata processed by our payment provider; we generally do not store full card numbers on our servers.
- Location — approximate or precise location you allow in the app so we can show nearby kitchens.
- Communications — messages between buyers and kitchens, moderation reports, support tickets, or similar in-app correspondence.
- Technical data — IP address, device type, app diagnostics, crash logs where enabled, via our hosting and tooling providers.
How we use information
- To create and authenticate accounts.
- To show listings, fulfil orders, and calculate delivery eligibility.
- To process payments through Stripe Connect and related products.
- To send transactional emails or push notifications (order updates, receipts, reminders).
- To detect abuse, prevent fraud, and enforce community guidelines.
- To improve reliability and performance.
Processors & disclosures
We rely on third-party subprocessors to run the platform, including:
- Supabase — primary application database, authentication, and related backend tooling.
- Stripe — card payments and payouts.
- Cloudflare — edge hosting for this marketing site and security features.
- Additional vendors for email delivery, observability, or push notifications — please review in-app disclosures as we update them.
We may disclose information if required by law, to protect users, or with your instruction.
Retention
We keep information as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Deletion timelines may depend on backup cycles and processor policies.
Your choices
Depending on where you live, you may have rights to access, correct, export, or delete personal data. See Account deletion for web-accessible removal instructions. You can also email legal@nestplate.co for privacy questions.
Children
NestPlate is not directed to children under 13. We do not knowingly collect their personal information.
International transfers
Our infrastructure may process data in Australia and other regions where our vendors operate. By using the service you acknowledge that cross-border transfers may occur under appropriate safeguards.
Changes
We may update this policy as the product evolves. Material changes will be communicated through the app or email where required.
Contact
Privacy inquiries: legal@nestplate.co
General support: support@nestplate.co